Advice & Guidance Apprenticeship Level 2

Expected Completion Time: 22-24 Months

Components:

NVQ 6 Units  (3 mandatory and 3 optional)

Customer Service Technical Certificate

Key Skills.  Application of Numbers Level 1, Communications Level 2, Problem Solving Level 1, Working with Others Level 2 and Improving Own Learning Level 1

Employment Rights and Responsibilities Handbook

Detailed Outline

Mandatory:

AG2 Support clients to make use of the advice and guidance service
AG4 Interact with clients using a range of media
ICS 38 Develop personal performance through delivering customer service

Optional:

AG 13 Enable advice and guidance clients to access referral opportunities
AG 21 Provide and maintain information materials for use in the service
ICS 37 Support customer service improvements
ICS 10 Promote additional products or services
ICS 11 Process customer service information
HSC 240 Contribute to the identification of the risk of danger to individuals and others
HSC 241 Contribute to the effectiveness of teams
HSC 242 Receive and pass on messages and information

Assessment Strategy

The NVQ is assessed through observation, product evidence and witness testimonies.  The Technical Certificate is 3 assignments and multiple choice tests.  Key Skills are assessed through multiple choice tests and written assignments for the first two and the remainder are embedded into the NVQ.

Progression

Advice and Guidance Level 3, Customer Service Level 3